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Emerson Mill Avenue

101 W 5th Street, Tempe, 85281, AZ

Emerson Mill Avenue Description
N/A
Floor Plans
Layout Size Price
1 bed / 1 bath 1 sqft Call to confirm
* Prices, specials, and floorplan availability subject to change without notice
Emerson Mill Avenue Amenities
Pet Policy
Cats Not Allowed
Dogs Not Allowed
User Reviews
unknown user
October 15, 2018
Rated 1 / 5 stars
“Nightmare of a move out ”

The property, while nice and clean, now has a new property management team. Dealing with the office staff and property manager on site, has been one of the most difficult and more shady experiences I have ever encountered. I have lived in apartment complexes all over the country and have never dealt with people so manipulative & dishonest. Since the buildings transition from Hanover to Emerson, the office just seems to be so disorganized and chaotic and the staff are incapable of acknowledging the mistakes they continue to make on a daily basis. Instead, the property manager chooses to pin any occurrence on everyone else, charging for whatever she can and refusing to take any responsibility for her or the offices mistakes.

I moved into the building almost a year ago and my roommate about 4 months prior to that. We have been ideal tenants, always paying our rent on time and never having any issues with the staff or our neighbors. Even when my roommates bike was stolen out of a locked bike room and the office didn’t do anything to help, we didn’t make a fuss. That said, upon move in, my roommate and I were told that we needed to provide a 60 day notice prior to move out... which is standard, I’m aware. We were also told that we would be given a heads up prior to the 60 day mark approaching. That never happened. Prior to our 60 day mark, we went down to the office on 3 separate occasions, in which we informed them that we did not intend to stay. In those three occasions, no one ever informed us that we needed to fill out a paper to make it official. Instead, after our 60 day mark came and went, they notified us of the “intent to vacate” form that needed to be submitted via a late email. So not only do we have to pay for the extra 8 days, we also need to pay a $500 fee. When we asked why this wasn’t brought to our attention any of the 3 times we were in the office prior, the office staff and the property manager just gave us the run around, stating that it was in our lease and they did nothing wrong. Never once did they acknowledge the actual questions of why we were never informed those 3 separate occasions that we had gone down to the office and why they waited until after the 60 day mark to send this email. The property manager and one of the office girls pretty much called us liars and pretended like we had never been down to the office to discuss any of this. Not once have they acknowledged any fault or even attempted to meet us in the middle with a resolution. It’s honestly been the most ridiculous experience I’ve ever encountered and I can’t even believe that it has turned into such a nightmare.

I wouldn’t recommend this building to anyone, until they can get a better property manager in here.

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