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Crystal Springs

  Rated 3.6 / 5 stars

11885 W. McDowell Road, Avondale, 85392, AZ

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RentLingo Editor's Review
We sent a former property manager to investigate

The current updates are nice--they are painting and refurbishing the amenities, but the inside of the apartments could use some updating as well. The location is good--right down the street from shopping and restaurants but not within walking distance. Pros include: The bedrooms, patio/balcony and closets in the bedrooms are all good sized. There's a garden tub in the master bathroom and a separate room for the washer and dryer. The location is nice because of the mountain views and the east side of the property that faces a dead end street and grassy lot next door. On the down side, the freeway is directly behind the complex, yet is far enough away that the noise does not seem to be a factor. There's not much within walking distance, other than Freedom Park. The kitchen is a good size but the appliances could be updated for it to feel newer inside. Tips: Some of the 2nd story two bedroom apartments have fireplaces. Storage units and garages are available to rent on a month by month basis. Watch out: Getting out of the complex at certain times of day might be difficult because McDowell is a busy street and there are no stop lights.

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About The Location
We sent a former property manager to investigate

The complex is next to a grassy lot on a dead end street, so the east side of the complex is quiet and offers some views of the mountains. The property is adjacent to another apartment complex and there is a field across the street. The street (McDowell) that the apartment entrance is on is busy, but there's not a lot nearby. The complex is gated and feels safe.

Crystal Springs Description
Tranquility abounds at Crystal Springs! With fresh new paint, upgraded amenities, large, comfortable apartments and lots of green spaces, Crystal Springs offers luxury and peaceful surroundings. Enjoy spectacular views of the mountains, all within minutes of the 1-10 freeway.
Floor Plans
Layout Size Price
1 bed / 1 bath 745 sqft $943
2 bed / 2 bath 990 sqft $1,111
2 bed / 2 bath 1,076 sqft $1,170
2 bed / 2 bath 1,051 sqft $936
* Prices, specials, and floorplan availability subject to change without notice
Crystal Springs Amenities
Community Level
Wireless Internet
Gas
Covered Parking Available
Parking -- Covered
Central
Parking
Credit Card Payment Available
Gaming Lounge
Roommates Qualify Separately
Fitness Center
Spa
Parking -- Garage
Unit Alarm
Electronic/Online Payment Avai
Parking -- Surface Lot
Flooring
Jacuzzi
Some Utilities Paid
Onsite Maintenance
Additional Storage
Balcony / Patio
Fireplace
Transportation
Pool
Large Closets
Gated Community
Carpet
In Unit Laundry
Pet Policy
Cat Friendly
Dog Friendly
User Reviews
 Rated 1.0 / 5 stars by 2 residents
unknown user
June 15, 2018
Rated 1 / 5 stars
“Worst Year of my Life”

DO NOT EVER RENT FROM THIS COMPANY OR IN THIS COMPLEX.

All the way up to corporate and these people are still thieves.

Around the beginning of May, we got a letter in our door with the options to sign to renew or not. It also said it was a courtesy letter reminding us that we had to give a 60 day notice to move out. This letter was given to us after our notice was supposedly supposed to be.

We turned it in, the office girl telling us it was all good. I went to sign something the next day and was told that we didn't give our 60 day notice in time and that we have to pay another month at the month-to-month rate of $1350+ for one month.

I have been fighting this all the way up, the office staff literally banning us from going in the office (but wont answer the phone either), the property manager saying, and I quote, "it's not my problem" , and now the corporate telling me she is not going to help me when I was irresponsible, and says they gave us the notice almost 3 weeks before we actually got it, and saying I am irresponsible for not turning it in. I told her, literally crying my eyes out begging for her to help this get justice, that I did NOT get that letter early enough; by the time we even received the letter, it was already too late to even give a notice. All she said was, "well you don't have proof of that".

Do not EVER rent from this company or this complex. They are scam landlords who trick you and steal from you. And the list goes on,

unknown user
August 2, 2017
Rated 1 / 5 stars
“Look elsewhere ”

I recently moved out of Crystal Springs Apartments in Avondale, Arizona during my stay I have had nothing but problems with both the management and the maintenance. The first issues was during the summer our AC went out and there was no quick response. Second they were trying to charge me a late fee and NSF fee when rent was paid in full and on time because they made a mistake while processing checks. On a different occasion during a holiday, I received no notice that a board would be covering the drop box. They told us that they did multiple things in order to warn us but other residence and myself never received any notice. Not only were residents punished with late fees for those that tried to pay it safely by putting our money into their hands, but they accepted that someone shoved their rent under the door as it was still considered "in the building" before they opened. The assistant manager was extremely rude to me and the others saying "how can I pay my rent on time but you cant". She also tried charging me a pet fee for a dog that was already approved to be there as a service dog, this happened twice. There was a light in my laundry room that was full of water, they said it would be fixed and I would no longer need to be involved because it was a roofing issue and wouldn't need to come into the apartment. A month later water was coming through again, they never fixed it even though that is a fire hazard. My apartment got INFESTED with ticks, they said they would come on a certain day to bomb and never did. There bug guy came the next day to bomb, if you are unfamiliar with the process you need to be out of the premises for hours until the air clears. I was pregnant at the time and was unable to leave the apartment. We scheduled another day that happened to be the day that I went into labor. My boyfriend went up to the office and asked them not to bomb, seeing as there would be a newborn in the apartment. They told him that "they weren't sure if they could do that because rescheduling it has been an on going problem". Luckily they didn't but a day later they put a notice on our door saying we were not aloud to deny entry giving no reason for coming. That day the same man came to the door and said that he was told to bomb, with no notice that we would need to be out and with a newborn. Luckily he was kind and understanding and offered to only spray where I wanted that would be safe and dry quickly. During the last few months maintenance enter my apartment with out our knowledge or permission, we only new because our door was magically replaced. The last summer I was there my AC stopped working as well as my water heater (both emergency cases) that took a week of nonstop calling to get them fixed. Even after "fixed" our apartment would reach 89 degrees when set to 75. We were paying over $10 a day in electricity and had to buy a window AC unit to make our apartment livable. These are only a few of the major problems that have gone wrong not including the outlets that never worked, doors that didn't seal properly and more. I would like you to be aware of these problems that have happened so any future residents do not have to live in these unsafe conditions especially those that have children or newborns involved.

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