Cabana at the Pointe

We've lived here for nearly 2 years. The first year was manageable and we renewed our lease to spare the hassle of moving despite not particularly liking the property. As far as the good goes, it's painted pretty colors, and the grounds and pool are generally clean. Maintenance makes repairs in a timely manner most of the time (even though some of our requests, like to fix our towel rack that spontaneously fell out of the wall, were not). And yes, things spontaneously break. And the bad: the place is populated with really sketchy people and they have a problem with crime. Both of our cars were broken into on more than one occasion (in the past year) and the complex had a problem with a peeping Tom for an unacceptable length of time. Management assures you that there is a "courtesy officer" around daily, but I have not seen them around our area of the property. I do not feel safe walking around the complex after dark due to these incidents. Our apartment very likely has a mold problem, which is evident by the moldy smell that crops up no matter how much we clean, and black mildew has to be scrubbed out of our bathroom with bleach on a weekly basis. Management assures us we do not have mold, but have not tested it. The office staff is often gone at strange hours and need a retraining course in customer service.

I recently relocated from Texas. The office staff was very friendly and helped make the transition smooth. I love my apartment. I am on the second floor and I can see the mountain views from my patio. I really like how the community is so clean and always very quiet. I work at the Children's hospital which is only a 5-7 min commute.

PROS: location and on suite bathrooms in each bedroom

CONS: I've lived here 3 years with no issues. The newest neighbor is awful. Loud music, yelling, smoking inside (not just cigarettes), drug deals by the park. Nothing helps. Manager did not respond to my calls for 3 weeks, so i reached out to her manager and got nowhere. Finally i saw her in the office and she said she'd resolve. Nothing has changed. Our windows rattle from the music. The tenant cornered my 17 year old daughter and told her she's a dancer and the music HAS to be loud. My daughter tried to explain her need for quiet since she was studying. She just got yelled at. The neighbor isn't the problem, the lack of management is.